Refunds and transfer

LRN will accept instances where tests are cancelled, or transfers are requested on medical grounds, (backdated to 5 weeks prior to the test) provided supporting medical evidence is received within five working days of the test date. Only evidence of serious illness will be considered. Medical certificates will be accepted and this must state inability for the candidate to appear for the test on the scheduled test date. If an assessment is cancelled within five weeks of the test date for any reason other than a medical issue, bereavement or substantial traumatic hardship, cases of refunds will not be considered. In cases where an assessment session is cancelled due to bereavement, valid evidence is required for exemptions and will only be considered in cases of close family relatives. Appropriate documents and/or evidence must be received by LRN no later than five working days after the test date. Documents accepted include a medical certificate from a qualified medical practitioner, a death certificate or a police report. Refunds will be issued in cases where assessment sittings are cancelled within five working days of the test date.